Return & Refund Policy
Last Updated: September 2026
At Menology, we want you to be satisfied with your purchase. Because our products are personal grooming and skincare products, we follow specific hygiene and safety guidelines for returns and exchanges.
1. Return Eligibility
We accept returns or replacement requests in the following situations:
- You received the wrong product.
- The product arrived damaged or leaking.
- The product is defective or damaged due to a manufacturing issue.
- The package was significantly damaged during delivery.
For damaged or incorrect orders, please contact us as soon as possible after receiving the package.
2. Change of Mind
For hygiene and product-safety reasons, opened or used grooming/skincare products cannot normally be returned or exchanged simply because you changed your mind.
If the product is unopened and you wish to request a return, please contact us before sending anything back. Approval will be subject to our return conditions.
3. Damaged or Incorrect Product
If you receive a damaged, leaking, or incorrect product:
- Contact Menology customer support.
- Provide your order number and phone number.
- Send clear photos/videos showing the product and packaging.
- We will review the issue and provide the appropriate solution.
Depending on the situation, we may offer a replacement or refund.
4. Unopened Products
An unopened product may be eligible for return if:
- The product is unused.
- The original packaging and seal are intact.
- The product is in resalable condition.
- You contact us within the applicable return period.
Please contact us before shipping the product back.
5. Non-Returnable Items
The following generally cannot be returned:
- Opened or used skincare products
- Opened or used grooming products
- Products with damaged or removed seals
- Products damaged after delivery through improper use or storage
- Products returned without prior approval
6. Refunds
Once an approved return is received and inspected, we will inform you whether your refund is approved.
If approved, the refund will be processed using the applicable payment method or another mutually agreed method.
Delivery charges may not be refundable, except where the issue was caused by Menology, such as sending the wrong product or an item arriving damaged.
7. Exchanges & Replacements
If your product qualifies for a replacement, we will arrange delivery of the replacement product subject to availability.
If the same product is unavailable, we may offer an alternative solution or refund.
8. Delivery Issues
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, was unavailable to receive the order, or otherwise failed to accept the shipment, additional delivery charges may apply for re-delivery.
10. Your Rights
Depending on applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Ask us to stop using your information for certain purposes
- Unsubscribe from promotional communications
To make a privacy-related request, contact us using the information below.
9. How to Contact Us
For return, replacement, or refund requests, contact:
Menology
Website: www.menologybd.com
Email: menologybd@gmail.com
Phone: 0000000000
Please include your order number, name, phone number, and a description of the issue.
MENOLOGY
DEFINE YOUR EDGE
Important: Before publishing this policy, you should set the exact return window (for example, 3 or 7 days) and your actual refund/replacement procedure. Those details weren’t provided yet, so I have intentionally left them out rather than inventing a policy for your business.
About Menology
Menology is a modern men’s grooming brand built around one simple idea: every man deserves better care. We create thoughtfully crafted grooming essentials for your beard and skin, combining quality ingredients with a clean, premium experience. MENOLOGY — Define Your Edge.